Open a Dispute

When to File a Dispute:

File a dispute if:

• Item doesn't match description

• Physical item arrived damaged

• Digital file is corrupted/incomplete

• Wrong item received

• Seller isn't responding

• Item never delivered

Dispute Process:

Step 1: File Dispute
   └─ Buyer Dashboard → Problem Item → "Open Dispute"
   ↓
Step 2: Live Chat Opens
   └─ Real-time conversation with seller
   ↓
Step 3: Upload Evidence
   ├─ Photos of damaged item
   ├─ Video unboxing footage
   ├─ Screenshots of issues
   └─ Shipping tracking info
   ↓
Step 4: Admin Review
   └─ Our team examines all evidence
   ↓
Step 5: Fair Resolution
   ├─ Refund to buyer (if justified)
   └─ Release to seller (if unfounded)

Evidence You Can Upload:

Type	Purpose	Max Size
Photos	Show item condition	10MB each
Videos	Unboxing/damage proof	50MB
Documents	Receipts, correspondence	5MB
Chat Logs	Seller communication	Automatic

Dispute Timeline:

• Instant - Chat opens immediately

• 24-48hrs - Admin reviews evidence

• 2-5 days - Final resolution issued

• Immediate - Funds released after decision

Dispute Tips:

• File early if you suspect issues

• Be detailed in your description

• Upload clear evidence (photos/videos)

• Stay professional in chat

• Respond promptly to admin questions

• Keep all packaging for physical items