Submit Evidence

How to Submit Evidence:

Access Path: Dashboard → Disputed Item → "Open Dispute"

Step 1: Open Your Dispute
   └─ Navigate to disputed item in dashboard
   ↓
Step 2: Click "Upload Evidence"
   └─ Opens evidence upload interface
   ↓
Step 3: Select Evidence Type
   ├─ Photos
   ├─ Videos
   └─ Documents
   ↓
Step 4: Upload Files
   └─ Drag & drop or click to browse
   ↓
Step 5: Add Description
   └─ Explain what evidence shows
   ↓
 Evidence Submitted
   └─ Admin and other party notified

Accepted Evidence Types:

Type	Format	Max Size	Purpose
Photos	JPG, PNG, WebP	10MB each	Item condition, damage, packaging
Videos	MP4, WebM	50MB	Unboxing, functionality tests
Documents	PDF, TXT	5MB	Receipts, shipping labels, correspondence
Screenshots	PNG, JPG	5MB	Chat logs, error messages
Tracking	Text/Link	-	Delivery confirmation

Evidence Best Practices:

For Buyers:

Unboxing Videos:

• Record opening package in one continuous take

• Show shipping label and condition

• Display item and compare to listing photos

• Film any damage or discrepancies

Photos:

• Take multiple angles (front, back, sides, close-ups)

• Include something for scale

• Show defects clearly with good lighting

• Compare to seller's original photos

Documentation:

• Save all seller communications

• Keep shipping notifications

• Screenshot item description

• Print delivery confirmations

For Sellers:

Pre-Shipping:

• Photograph item before packaging

• Video the packing process

• Show tracking number on package

• Document item condition

Delivery Proof:

• Upload tracking screenshots

• Show delivery confirmation

• Include signature (if applicable)

• Timestamp all evidence

Video Evidence Guidelines:

What Makes Good Video Evidence:

Continuous recording - No cuts or edits Clear audio - Explain what you're showing Good lighting - Everything clearly visible Stable footage - Use tripod or steady hands Context - Show shipping label before opening Timestamp - Display date/time if possible

Example Unboxing Video:

1. Show sealed package with shipping label (10 sec)
2. Inspect exterior condition (10 sec)
3. Open package slowly while filming (20 sec)
4. Remove item and inspect all sides (30 sec)
5. Compare to listing description (20 sec)
6. Show any damage/issues clearly (30 sec)
Total: ~2 minutes

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