When to Open a Dispute

Valid Reasons for Buyers:

Situation	Example	Action
Item Doesn't Match	Description says "mint condition" but arrives damaged	Open dispute with photos
Wrong Item Received	Ordered digital art, received wrong file	Open dispute immediately
Non-Delivery	Seller marked delivered but nothing arrived	Open dispute with tracking proof
Damaged Goods	Physical item broken during shipping	Open dispute with unboxing video
Corrupted Files	Digital download is incomplete/won't open	Open dispute with screenshots
Counterfeit/Fake	Item is not authentic as advertised	Open dispute with evidence
Seller Unresponsive	Seller won't answer delivery questions	Open dispute after 48hrs

Valid Reasons for Sellers:

Situation	Example	Action
False Claim	Buyer claims damage but evidence shows otherwise	Respond with delivery photos
Buyer Won't Confirm	Item delivered but buyer silent for days	Upload tracking/delivery proof
Fraudulent Dispute	Buyer trying to scam for free refund	Provide evidence in chat

When You Can File:

• Physical Auctions: Anytime during delivery window (seller-defined: 3-60 days)

• Digital Auctions: Anytime during delivery window

• Image Auctions: N/A (instant NFT delivery - no disputes needed)

Invalid Dispute Reasons:

• "I changed my mind" - Bids are binding

• "I found it cheaper elsewhere" - Not a valid reason

• "I don't like the color" - Check description before bidding

• Filing after deadline passed - Must file within window