Use the Chat System

Use the Chat System

Real-Time Dispute Chat:

When you file or respond to a dispute, a live chat interface opens between buyer and seller.

Chat Features:

Feature	Description
Real-Time	Instant messaging between parties
Media Upload	Share photos/videos directly in chat
Message History	Full conversation saved for admin review
Notifications	Get alerts for new messages
Admin Visibility	Admins can read entire conversation
Evidence Links	Reference uploaded evidence in chat

How to Use Chat:

Access Path: Dashboard → Disputed Item → "Open Chat"

Step 1: Click Disputed Item
   └─ Navigate to your active dispute
   ↓
Step 2: Chat Interface Opens
   └─ See message history with other party
   ↓
Step 3: Type Your Message
   └─ Explain your position politely
   ↓
Step 4: Attach Evidence (Optional)
   └─ Upload photos/videos inline
   ↓
Step 5: Send Message
   └─ Other party + admin notified

💡 Chat Best Practices:

Do's:

Be professional - Stay calm and courteous Be specific - Reference exact issues with evidence Respond promptly - Reply within 24 hours Stay factual - Stick to verifiable facts Upload evidence - Back up claims with proof Propose solutions - Suggest compromises Keep it relevant - Focus on the dispute

Don'ts:

Don't insult - No personal attacks Don't threaten - No intimidation tactics Don't spam - Avoid excessive messages Don't lie - Honesty is critical Don't ignore - Silence hurts your case Don't share personal info - No phone numbers/addresses in chat

Example Chat Messages:

Good Examples:

"Hi, the item arrived but has a crack on the left side that wasn't shown in your photos. I've uploaded a video showing the damage. Can we discuss a partial refund?"

"I shipped the item via USPS with tracking #1234567890. It shows delivered on May 15th at 2:34 PM. I've uploaded the tracking screenshot. Can you confirm you received it?"

Bad Examples:

"You're a scammer! I want my money back NOW!!!"

"Whatever, I don't care. Admin decide."

Admin Monitoring:

• Admins read all chat messages

• Chat history used in final decision

• Abusive behavior can result in penalties

• Professional conduct improves your case