Technical Issues
Website Problems
Q: Page won't load or shows errors A: Try:
Hard refresh (Ctrl+Shift+R or Cmd+Shift+R)
Clear browser cache and cookies
Try incognito/private mode
Use different browser (Chrome recommended)
Check internet connection
Try again later (may be maintenance)
Q: Images not loading A: IPFS can be slow sometimes. Wait 10-30 seconds for images to load from decentralized network. Refresh if needed.
Q: Buttons not working A:
Check wallet is connected
Refresh page
Try different browser
Disable browser extensions (ad blockers may interfere)
Q: Dashboard shows wrong data A:
Refresh page (data updates periodically)
Check you're on correct network
Clear cache and reload
Wait for blockchain sync (can take 1-2 minutes)
Transaction Issues
Q: Transaction stuck/pending forever A:
Check network status (may be congested)
Speed up in MetaMask (pay higher gas)
Wait - most transactions process within minutes
Cancel and retry if stuck >1 hour
Q: "Out of gas" error A: Your transaction ran out of gas. Increase gas limit in MetaMask advanced settings and try again. Gas is lost on failed transactions.
Q: "Insufficient funds" error A: You don't have enough ETH for gas or bid amount. Get more from faucet.
Q: Why does MetaMask ask for so much gas? A: It's an estimate. Actual cost is usually lower. Unused gas is refunded to your wallet.
Q: Transaction succeeded but nothing changed A:
Wait 30-60 seconds for blockchain confirmation
Refresh page
Check Base Sepolia explorer to verify
Smart Contract Issues
Q: What if there's a bug in the smart contract? A: Contracts are audited and tested, but if a critical bug is found:
Emergency mode can be activated
Users have 7-day timelock to withdraw funds
Platform cannot steal your money
Q: Can the platform freeze my funds? A: No. Funds in escrow follow smart contract rules. Admins can only resolve disputes according to evidence, not arbitrarily freeze accounts.
Q: What's the emergency timelock? A: If platform needs to shut down, emergency mode gives users 7 days to withdraw all funds before any admin actions. User safety first.
Q: Can smart contracts be hacked? A: Contracts are audited and use industry-standard patterns. Always possible, but we follow best security practices and have emergency safeguards.
IPFS & File Issues
Q: My file upload failed A:
Check file size (may exceed limit)
Try smaller file or compress it
Check internet connection
Refresh and try again
Use supported file format
Q: Can I delete files from IPFS? A: No, IPFS is permanent decentralized storage. Only upload files you're okay being permanent.
Q: File downloading slowly A: IPFS retrieves from distributed network. May take time. Be patient or try again later.
Q: Can I update file after uploading? A: No, IPFS files are immutable (cannot be changed). Upload correct version first time.
Browser Compatibility
Q: Which browsers work best? A:
Chrome - Recommended, best MetaMask support
Brave - Built-in crypto wallet support
Firefox - Works well with MetaMask extension
Edge - Chromium-based, good support
Safari - Works but some limitations
Internet Explorer - Not supported
Q: Does it work on mobile? A: Yes! Use MetaMask mobile app's built-in browser:
Open MetaMask app
Tap browser tab
Navigate to AstaVerse
Use mobile-optimized interface
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