Troubleshooting
Quick Fixes
Problem: Can't connect wallet Solution:
Install/unlock MetaMask
Switch to Base Sepolia network
Refresh AstaVerse page
Click "Connect Wallet"
Problem: Transaction fails Solution:
Check you have enough ETH for gas
Verify correct network (Base Sepolia)
Try increasing gas limit
Wait and retry if network congested
Problem: Auction not showing Solution:
Refresh page (Ctrl+R)
Clear browser cache
Check you're viewing correct filter/tab
Wait 30 seconds for blockchain sync
Problem: NFT not in wallet Solution:
Wait 1-2 minutes after auction ends
Refresh MetaMask
Check "NFTs" tab in MetaMask
Verify transaction on Base Sepolia explorer
Problem: Can't upload file Solution:
Check file size (must be under limit)
Use supported format (JPG, PNG, PDF, etc.)
Check internet connection
Try compressing file
Refresh and retry
Problem: Balance shows $0 Solution:
Switch to Base Sepolia network
Get tokens from faucet
Wait 30 seconds for sync
Refresh page
Error Messages
"Insufficient funds for gas" → Get more ETH from faucet. You need ETH for transaction fees.
"Transaction reverted" → Smart contract rejected transaction. Check you're bidding correct amount on active auction.
"Wrong network" → Switch MetaMask to Base Sepolia network and refresh.
"User rejected transaction" → You cancelled in MetaMask. Try again and approve.
"Nonce too low" → Transaction conflict. Cancel pending transactions in MetaMask and retry.
"Execution reverted" → Contract condition not met (e.g., auction ended, bid too low). Check auction status.
Performance Issues
Q: Why is the site slow? A:
IPFS loading images (decentralized = slower but secure)
Network congestion
Your internet connection
Try refreshing or waiting a minute
Q: Dashboard takes forever to load A:
Loading data from blockchain takes time
Refresh after 30 seconds
Try during off-peak hours
Check internet speed
Q: Can I speed up IPFS loading? A: Unfortunately no - it's decentralized network. Trade-off for permanent, censorship-resistant storage.
Getting Help
Q: Where can I get support? A:
Check this FAQ first
Read full documentation
Join Discord/Telegram community
Email support (if available)
Report bugs via feedback button
Q: How do I report a bug? A:
Click feedback/bug report button on site
Provide detailed description
Include screenshots if possible
Note your wallet address and transaction hashes
Describe steps to reproduce
Q: Can you help me recover funds? A: We can help troubleshoot, but cannot reverse blockchain transactions or recover lost seed phrases. Always be careful with transactions.
Q: How long does support take? A: Community support is usually within hours. Complex issues may take 1-3 days. Check Discord for fastest responses.
Common User Errors
Bidding without enough ETH for gas Always keep 0.001+ ETH for gas fees
Not checking delivery window before bidding Read full auction details first
Sharing seed phrase with "support" Never share seed phrase - it's a scam
Confirming delivery before inspecting Confirm only after thorough inspection
Bidding on wrong network Verify Base Sepolia before transactions
Not saving transaction hash for disputes Screenshot/save all transaction IDs
Still Need Help?
Support Channels:
Documentation
Complete guides and tutorials
Step-by-step walkthroughs
Video tutorials (coming soon)
Community
Discord: Real-time chat with community
Telegram: Quick support and updates
Twitter/X: News and announcements
Resources
Base Sepolia Explorer: Verify transactions
MetaMask Support: Wallet issues
IPFS Docs: File storage questions
Direct Support
Email:
Bug Reports: Via feedback button
Feature Requests: Community forums
Pro Tip: Most issues are solved by:
Refreshing the page
Checking you're on Base Sepolia
Having enough ETH for gas
Reading error messages carefully
Still stuck? Ask in Discord - our community is helpful!
FAQ Section Complete!
🎉 Congratulations!
Last updated