Wallet & Account Issues
Connection Problems
Q: Why won't MetaMask connect? A: Troubleshooting steps:
Check MetaMask is installed and unlocked
Verify you're on Base Sepolia network
Refresh the AstaVerse page
Try "Connect Wallet" button again
Clear browser cache if persistent
Try different browser (Chrome recommended)
Q: MetaMask keeps asking me to switch networks A: You're likely on wrong network. Click "Switch to Base Sepolia" when prompted. If Base Sepolia isn't in your list, add it manually:
Network Name: Base Sepolia
RPC URL: https://sepolia.base.org
Chain ID: 84532
Currency: ETH
Q: I connected but see "Wrong Network" A: Click the network dropdown in MetaMask and select Base Sepolia. Refresh AstaVerse.
Q: Can I use a different wallet? A: Currently optimized for MetaMask. Other wallets may work if they support Base Sepolia, but MetaMask is recommended.
Balance & Transaction Issues
Q: My balance shows 0 but I have tokens A: Common causes:
Wrong network selected (switch to Base Sepolia)
Tokens haven't synced (wait 30 seconds, refresh)
TBASE not added to wallet (import token manually)
Q: Transaction failed - what happened? A: Common reasons:
Insufficient gas (need more ETH)
Transaction rejected in MetaMask
Network congestion (try again)
Wrong currency (check auction accepts your token)
Q: I paid but my bid didn't register A: Check:
Transaction status in MetaMask (success/fail)
Base Sepolia explorer (search your address)
Refresh dashboard
Contact support with transaction hash if still missing
Q: How do I check my transaction history? A:
In MetaMask: Activity tab
On AstaVerse: Dashboard shows auction activity
Base Sepolia Explorer: Search your wallet address
Q: Can I speed up a slow transaction? A: In MetaMask, click pending transaction → "Speed Up" → Pay higher gas. Transaction processes faster.
Security & Recovery
Q: I lost my seed phrase - can you recover it? A: No. Seed phrases are only known to you. We cannot recover lost wallets. Store your seed phrase safely offline.
Q: Someone stole my funds - can you help? A: Blockchain transactions are irreversible. We cannot reverse transfers. Always verify addresses before sending and never share private keys.
Q: How do I keep my wallet safe? A:
Never share seed phrase or private keys
Use strong password for MetaMask
Enable MetaMask password/biometric lock
Verify URLs before connecting (official: astaverse.io)
Don't connect to suspicious sites
Keep software updated
Q: Is my wallet address private? A: No, wallet addresses are public on blockchain. Transactions are visible to everyone. This is normal and how blockchains work.
Q: Can I change my wallet address? A: You can use different wallets, but each address is permanent. Create new wallet in MetaMask if needed.
Account Management
Q: Do I need to create an account? A: No! Just connect your wallet. Your wallet address IS your account.
Q: Can I have multiple accounts? A: Yes, create multiple wallets in MetaMask and switch between them.
Q: How do I log out? A: Click your wallet address → "Disconnect Wallet" or close browser.
Q: Will my data be deleted? A: Blockchain data is permanent. Auction history, bids, and transactions remain visible on-chain forever.
Q: Can I delete my auctions? A: No, blockchain records are immutable. Cancelled/ended auctions remain in history.
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